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Microsoft Dynamics CRM Forum

alex_you asked a question on 11 May 2016 10:57 AM

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Hello,

After configuring the Emails and the test for Incoming and Outgoing status is Succeeded.

But when i created an email activity or an workflow activity and tried to send i am getting this message in yellow:

"This message has not yet been submitted for delivery. For more information, see help."

Any help how to diagnose is very much appreciated!!

I am usinng **crm on demand**

tnx :)

Replies (18)

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What is the outgoing email method for Alex You, the owner of the email.

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Hi Alex,

Are you using the email router or server side sync?

alex_you responded on 11 May 2016 11:19 AM

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Robert Wittig said:

What is the outgoing email method for Alex You, the owner of the email.

Does this answer your question?

Incoming Email server-side synhronization or email router
Outgoing Email server-side synhronization or email router
Appointments, Contacts, and Tasks server-side synhronization

alex_you responded on 11 May 2016 11:54 AM

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JohnAdali said:

Hi Alex,

   Are you using the email router or server side sync?

I'm sorry, I do not know the answer to this question, how can I check it?

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We both asked the same question in a different way, is test 1 test 1 a user? I am sort of grasping at straws because it looks like your test are successful.

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Go into Settings->Administration->System Settings and click on the Email tab. That should show you how your system is processing email.

alex_you responded on 11 May 2016 12:37 PM

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Robert Wittig said:

We both asked the same question in a different way, is test 1 test 1 a user? I am sort of grasping at straws because it looks like your test are successful.

The test was successfulfor all users

alex_you responded on 11 May 2016 12:46 PM

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JohnAdali said:

Go into Settings->Administration->System Settings and click on the Email tab. That should show you how your system is processing email.

** Important Update **

After i changed the value of the "Process Using Email" from Microsoft Dynamics CRM 2016 Email Router to Server-Side Synchronization.

The error is gone, but the email does not reach its destination. Although In the CRM it a appears as successfully sented.

tnx

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Hi alex,

    Make sure you configure server-side sync to validate that your emails are being sent properly:

https://technet.microsoft.com/en-us/library/dn531109.aspx

Since you said you previously had it configured to Email Router, I'm thinking that your outgoing profile in the Email Router app has an issue that was causing the emails to not be sent. I would check that app if you want to continue using the Email Router.

Good luck!

alex_you responded on 11 May 2016 1:05 PM

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JohnAdali said:

Hi alex,

    Make sure you configure server-side sync to validate that your emails are being sent properly:

https://technet.microsoft.com/en-us/library/dn531109.aspx

Since you said you previously had it configured to Email Router, I'm thinking that your outgoing profile in the Email Router app has an issue that was causing the emails to not be sent. I would check that app if you want to continue using the Email Router.

Good luck!

I prefer to use the exchange online , but I can not figure out what is not configured correctly. I went through the manual you send everything is set properly.

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I just thought of one other thing that might be causing the issue since the mailbox tests were successful.

1) Does Alex You have permission to send as another user?

2) in Test 1 personal settings is the box checked to Allow other Ms Dynamics CRM users to send email on your behalf?

I only ask this because I had a client call me this morning with this problem and it ended up being #2 as the issue.

Thanks!

alex_you responded on 13 May 2016 9:47 AM

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Could you please tell me where I can see the user permission to send as another user?

Issue # 1 in your post.

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Check each of the users security role(s).  Open the Security role and navigate to the Business Management tab at the bottom of that tab you should see the permission, it is either on or off.  If Alex You is a system admin, he has the privilege.

alex_you responded on 13 May 2016 10:03 AM

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Robert Wittig said:

Check each of the users security role(s).  Open the Security role and navigate to the Business Management tab at the bottom of that tab you should see the permission, it is either on or off.  If Alex You is a system admin, he has the privilege.

Alex You is a system admin, i think that the problem is not with the user permission.

the email message sends successfully without any errors, but it not reach its destination.

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What does Test 1 personal settings look like on the email tab?

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Go into Settings->Administration->System Settings and click on the Email tab. That should show you how your system is processing email.

This message has not yet been submitted for delivery. For more information, see help.

Hi alex,

    Make sure you configure server-side sync to validate that your emails are being sent properly:

https://technet.microsoft.com/en-us/library/dn531109.aspx

Since you said you previously had it configured to Email Router, I'm thinking that your outgoing profile in the Email Router app has an issue that was causing the emails to not be sent. I would check that app if you want to continue using the Email Router.

Good luck!

This message has not yet been submitted for delivery. For more information, see help.

I just thought of one other thing that might be causing the issue since the mailbox tests were successful.

1) Does Alex You have permission to send as another user?

2) in Test 1 personal settings is the box checked to Allow other Ms Dynamics CRM users to send email on your behalf?

I only ask this because I had a client call me this morning with this problem and it ended up being #2 as the issue.

Thanks!

This message has not yet been submitted for delivery. For more information, see help.

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Source: https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/199312/this-message-has-not-yet-been-submitted-for-delivery-for-more-information-see-help

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